 | Big Data News Curated by Armando Reis | Follow |
Earlier this year, I sat on a panel which had the title "Don't be a supercreep!", covering privacy issues in the era of big data.
What could cause such surprise? Let’s take a look at a couple of the methods discussed and their implications:
1. Use of third party data
One of the biggest uses of big data technologies is the ability to find patterns and information by combing through multiple large datasets. One of the examples given during the panel was the ability to find out about a user’s complete online identity with just an email address.
The implications of this are worth a moment of pause: imagine the possibilities. With your email address, one is able to determine what you talk about publicly — for example, on Twitter. Or Facebook likes?
If you haven’t updated your privacy settings, they’re fair game too.
LinkedIn profile? Yup. Even your music tastes are discoverable. And this is just the start.
2. Public records databases
As above, with an email address or name, public records databases can unveil a host of interesting information about you, including income level, what kind of house you live in, and more.
Is this necessary and/or useful if you sell travel? Perhaps.
Imagine your favorite travel brand starts recommending vacation packages based on what people with a similar demographic profile and income level bought.
3. Location
Mobile is the obvious next big frontier in data collection. Most major mobile operating systems already support technologies such as geofencing, which enables developers to draw a virtual “fence” around a geographic area and trigger application events when you (or your phone, at least) enters that geographic area.
Imagine if your favorite hotel brand knew just how often, when, and at what time you went near one of their properties?
Starwood’s iOS app is already using this technology to completely personalize the app around the property you’re staying at. Hotel information, weather, and local activities are put front and center when you launch the app.
Creepiness in action
A lot of the technologies above are not in widespread use by travel brands — yet. However, early experiments of travel brands using 3rd-party data, even if not automated and brand-wide, are already causing consumer backlash.
Take, for example, the Westin Edina in Minnesota, part of the Starwood group of hotels. According to several reports, the hotel’s front office staff were using LinkedIn data to verify whether guests qualified for the corporate rate they were booked under. Consumer reaction was blistering.
How could Starwood allow such a thing?
Turns out, this was just one example of a Starwood initiative called GPS (Global Personalization at Starwood). GPS, in Starwood’s own words, will “allow us to connect with guests on their own terms, in and outside of their stay”.
In fact, Starwood’s privacy policy explicitly allows for the collection of social media data to “better assist guests in understanding [their] interests”.
As with any new technology, it will likely take consumers some time to get used to and comfortable with practices like this. 
 | Science News Curated by Sakis Koukouvis | Unfollow |
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